terms and conditions & privacy policy

Terms and Conditions

Introduction

Welcome to the website of Reflections Cleaning and Maintenance LLC. By accessing or using this website, you agree to be bound by the following Terms and Conditions. If you do not agree with any part of these terms, please do not use this website.

Use of Website

This website is provided for informational purposes only. The content on this site is intended to describe the cleaning, maintenance, and related services offered by Reflections Cleaning and Maintenance LLC and to allow users to contact us for inquiries or scheduling. You agree to use this website lawfully and not in any way that may harm, disrupt, interfere with, or compromise the website or its users.

Services and Information

All information provided on this website is general in nature and does not constitute a binding agreement, estimate, or guarantee. Any commercial cleaning, residential cleaning, move-in cleaning, move-out cleaning, construction cleanups, Airbnb/short-term rental cleaning, landscaping, or related service is subject to a separate written or verbal agreement based on the property, scope of work, access, and condition of the space.

Service details, pricing, availability, and timelines are confirmed only after direct communication and assessment of the job requirements. Scope of work may vary by property type, square footage, level of buildup, special requests, and scheduling needs.

Scheduling, Access, and Cancellations

Appointments are scheduled based on availability. Clients are responsible for providing accurate service details and ensuring safe and timely access to the property (including entry instructions, gate codes, parking details, and any relevant building requirements). If we are unable to access the property at the scheduled time, the appointment may be delayed, rescheduled, or treated as a missed appointment.

If you need to reschedule or cancel, we ask that you contact us as soon as possible so we can adjust scheduling and staffing.

No Guarantees

While we make every effort to provide accurate information on this website, Reflections Cleaning and Maintenance LLC makes no warranties or representations regarding the completeness, accuracy, or availability of the content. Service offerings, availability, and procedures may change without notice.

Cleaning results can vary depending on the condition of the property, materials, prior maintenance, and the presence of stains, wear, damage, or residue. We do not guarantee the removal of all stains, odors, or damage, and certain conditions may require specialty services outside the scope of standard cleaning.

Intellectual Property

All content on this website, including text, images, logos, and branding, is the property of Reflections Cleaning and Maintenance LLC unless otherwise stated. You may not reproduce, distribute, modify, or use any content without prior written consent.

Limitation of Liability

Reflections Cleaning and Maintenance LLC shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of this website or reliance on its content. Use of this website is at your own risk.

To the fullest extent permitted by law, our liability for any claim related to services is limited to the amount paid for the specific service giving rise to the claim, and any claim must be reported within a reasonable time after service completion.

Third Party Links

This website may contain links to third party websites for your convenience. Reflections Cleaning and Maintenance LLC is not responsible for the content, policies, or practices of any third party sites.

Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any changes.

Contact Information

If you have questions about these Terms and Conditions, please contact:

Reflections Cleaning and Maintenance LLC

McLoud, OK 74851

Phone: (918) 330-8132

Email: [email protected]

Privacy Policy

Introduction

Reflections Cleaning and Maintenance LLC respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information obtained through our website and other direct communications.

Information We Collect

We may collect personal information that you voluntarily provide, including your name, phone number, email address, service address, appointment details, and any other information submitted through contact forms, phone calls, text messages, or email. If you request a quote or service, we may also collect details about your property (such as property type, size, condition, and requested services).

We may also collect non-personal information such as browser type, device information, and website usage data.

How We Use Your Information

The information we collect is used solely to:

Respond to inquiries and provide customer support

Provide quotes, schedule appointments, and communicate about services

Send appointment confirmations, reminders, updates, or service-related messages

Send promotional offers or marketing communications only if you have opted in (where applicable)

Improve website performance and user experience

Fulfill any other purpose for which you provided the information

We do not sell, rent, or trade your personal information to third parties.

Cookies and Tracking

This website may use cookies or similar technologies to improve functionality and analyze traffic. You can choose to disable cookies through your browser settings if you prefer, though some features of the site may not function properly.

Information Sharing

We do not share personal information with third parties except where required by law or as necessary to operate our business. This may include sharing information with trusted service providers (such as website hosting, analytics, scheduling, payment processing, or communication tools) who assist us in running our operations. These providers are permitted to use your information only as needed to perform services for us and are expected to protect it under confidentiality obligations.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us directly. We will respond to reasonable requests in a timely manner, subject to any legal or operational requirements to retain certain records.

You may also opt out of marketing communications at any time by following the unsubscribe instructions in those messages or by contacting us.

Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or applicable regulations. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Reflections Cleaning and Maintenance LLC

McLoud, OK 74851

Phone: (918) 330-8132

Email: [email protected]